Attention! If you live in the TRICARE West Region, or in a state or ZIP code moving to the West Region and you pay an enrollment fee or premium by recurring credit card, debit card, or electronic funds transfer, you must set up payment information with TriWest before Dec. 31, 2024. If you don’t take action, you’ll risk getting disenrolled. Learn more.

Patient Resources

Customer Service

Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.

Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.

How can we help you today?

Patient Advocate

Patient advocates advise and help you with problems or concerns at this facility. Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online. 

Beneficiary Counseling and Assistance Coordinator (BCAC)

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Phone/Email

Outpatient Records
520-228-2816   
Email: usaf-davis-monthan.355-mdg.mbx.hcos-outpatient-records@health.mil
Patient Advocate
520-228-2919
Email: usaf.davis-monthan.355-mdg.mbx.pt-advocate@health.mil
BCAC/DCAO
520-228-2634
520-228-1525 

Hours

Outpatient Records 

Monday - Friday 
7:30 a.m. to 4:30 p.m. 

Patient Advocate

Monday - Friday 
7 a.m. to 4 p.m. 

BCAC/DCAO

Monday - Friday 
7 a.m. to 4:30 p.m. 
* Offices closed on weekends, holidays, and until 9 a.m. every Wednesday

Locations 

Outpatient Records 

Building 400, Main Clinic Lobby 

Patient Advocate, BCAC/DCAO 

Building 400, TRICARE Operations & Patient Administration Lobby 

Don't forget to keep your family's information up to date in DEERS!