Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

Location: 4175 South Alamo Ave., Davis-Monthan Air Force Base, Arizona 85707-4405 

Outpatient Records 

Phone: 520-228-2816 

Email: usaf.davis-monthan.355-mdg.mbx.hcos--outpatient-records@health.mil  

Patient Advocate 

Phone: 520-228-2919 

Email: usaf.davis-monthan.355-mdg.mbx.pt-advocate@health.mil  

Patient advocates advise and help you with problems or concerns at this facility. Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Patient Advocate. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Beneficiary Counseling and Assistance Coordinator/Debt Collection Assistance Officer 

Phone: 520-228-2634/520-228-1525 

Public Affairs 

Email: dha.ncr.dha-cof-staff.mbx.dhn-continental-pao@health.mil 

    Don't forget to keep your family's information up to date in DEERS!