Pharmacy

We fill new prescriptions and refills at no cost for covered medications for active duty service members, active duty family members, retirees and their family members, and all other TRICARE Prime enrollees.

Attention

• Davis Monthan Pharmacy has consolidated to 1 location due to construction.
• All pharmacy services will be conducted at the Base Exchange Pharmacy.
• The Clinic Pharmacy is CLOSED until further notice.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• Prescriptions will be automatically activated and ready within 24 business hours of order.
• Prescriptions needed same day can be checked in via the kiosks stationed at the BX Pharmacy lobby.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DOD DAVIS MONTHAN ePhcy
• NCPDP/NPI number: 0358944/1366856155

If you hand-carry a written prescription:
Check in at the kiosk. Follow on-screen prompts to check in.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

Scan the QR code below or Text “GET IN LINE” to 833-237-3093

Follow the prompts on your mobile device.

Option 2: In Person

Go to the Satellite Pharmacy, located behind the Base exchange food court, and check in at the kiosk.

• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.

Option 3: Call the Pharmacy

• Call 520-228-2778 and choose options 1, 5, 1 to activate your prescription.
• Processing times may vary based on pharmacy staffing and resources.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.
• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at 520-217-8233.
• Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

Go to the Pharmacy, located behind the Base Exchange food court, and check in at the kiosk. Processing time varies based on pharmacy staffing and resources.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription for all members 18 years of age and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

Pharmacy Hours

Monday, Tuesday, Thursday, Friday: 7:30 a.m. to 4:30 p.m.

Wednesday: 9:30 a.m. to 4:30 p.m.

Location

5405 E. Granite Blvd Bldg 2527
Davis-Monthan AFB, AZ 85707

Prescriptions previously activated do not require a ticket for pickup. Proceed directly to Windows 1 thru 3.

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.

If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located in the Satellite Pharmacy lobby

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.