Health Services

Case Management

We assess plans, coordinate, implement, monitor, advocate, and evaluate the options and services required to meet our patients' unique health care needs. We help coordinate care among members of the health care team. The case manager is a patient advocate working with providers, ancillary health staff, and the family to address areas of concern, to assist the patient and family with informed decision-making, and help patients reach their optimal level of wellness. Seriously ill or wounded patients enrolled here are all eligible for case management. This is particularly important for service members receiving complex and multi-disciplinary care in the community of Tucson, Arizona. Case management services are a benefit offered through your TRICARE program. There is no additional charge and no billing to your insurance for this service. Our facility case managers cover all enrolled beneficiary categories.

Why Would I Need Case Management?

The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?

Case managers are usually nurses or social workers who can help you and your family figure out complex health care and support systems. They will work with you to coordinate the services and other community resources you need

They can help:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Case Management Services


Main Clinic, Building 400


7:30 a.m.—4:30 p.m.


520-228-2780520-228-2779 or 520-228-2664

Don't forget to keep your family's information up-to-date in DEERS.